['Privacy Policy for Our Online Platform\n\nWelcome to our online platform operated by Emirates Connect Telecom. Your privacy is of utmost importance to us. This privacy policy explains how we collect, use, disclose, and protect your personal data when you use our services, including fiber-optic broadband, wireless internet solutions, business internet packages, network installation and maintenance, and customer support.\n\nInformation We Collect \nWe collect information necessary to provide and improve our services. This includes:\n\n- Personal Identification Information: such as your name, postal address, and contact details. \n- Account Information: including usernames, passwords, and service preferences. \n- Usage Data: data on how you use our platform and services, including IP addresses, connection times, and browsing behavior. \n- Payment Information: billing details necessary to process payments for services rendered. \n- Communications: details from your interactions with our customer support and troubleshooting services.\n\nUse of Your Information \nYour personal data is used for:\n\n- Provision and management of our internet services. \n- Processing payments and managing accounts. \n- Improving service quality and network maintenance. \n- Customer support and communication regarding your service and inquiries. \n- Compliance with legal and regulatory obligations.\n\nLegal Basis for Processing \nIn accordance with applicable laws such as the General Data Protection Regulation (GDPR), we process your personal data based on:\n\n- Your consent where applicable. \n- Performance of a contract between you and our online platform. \n- Compliance with legal obligations. \n- Legitimate interests, such as improving services and network security.\n\nData Sharing and Disclosure \nWe do not sell or rent your personal data to third parties. We may share personal information with:\n\n- Trusted service providers who support our operations and are contractually obligated to keep data confidential. \n- Legal authorities when required by law or to protect our rights and the safety of others. \n- Partner companies for delivering network installation and maintenance, under strict confidentiality agreements.\n\nData Security \nWe implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Our physical offices, including our facility at 45 Al Mamzar Street, Floor 8, Dubai, are secured to safeguard information.\n\nYour Rights \nSubject to applicable law, you have the right to:\n\n- Access the personal data we hold about you. \n- Request correction of inaccurate or incomplete data. \n- Request deletion or restriction of your personal data. \n- Object to processing based on legitimate interests. \n- Request data portability where applicable. \n- Withdraw consent at any time without affecting prior processing.\n\nTo exercise these rights or for any privacy-related questions, you may contact our Data Protection Officer via mail at the company address.\n\nCookies and Tracking Technologies \nOur online platform may use cookies and similar technologies to enhance user experience, analyze usage patterns, and improve services. You can manage cookie preferences through your browser settings.\n\nData Retention \nWe retain personal information only as long as necessary to fulfill the purposes outlined in this policy or to comply with legal requirements.\n\nChildren’s Privacy \nOur services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children under 16 without parental consent.\n\nChanges to This Privacy Policy \nWe may update this privacy policy periodically to reflect changes in legal, operational, or technological matters. Updates will be posted on our platform with the revised effective date.\n\nContact Us \nFor questions or concerns regarding this privacy policy or your personal data, please reach out to us by mail at:\n\nEmirates Connect Telecom \n45 Al Mamzar Street, Floor 8 \nDubai, Dubai 00067 \nUAE\n\nWe are committed to protecting your privacy and ensuring transparency in how we handle your data. Thank you for trusting our online platform.', 0.0013204000000000002, 'gpt-4.1-mini']